Çetin, BuğraAvcı, Mustafa AsımKöse, Mustafa GökhanArslan, BurakÖzdemir, Enver2025-02-062025-02-0620242587-0483https://doi.org/10.5336/urology.2024-104636https://search.trdizin.gov.tr/tr/yayin/detay/1281523https://hdl.handle.net/20.500.12939/5489Objective: The aim of this study is to determine how patients' expectations of healthcare services and physicians vary based on demographic factors such as gender, education level, and economic status, and to explore the relationship between these expectations and satisfaction. Additionally, it seeks to analyze the levels of dissatisfaction when these expectations are not met and how this information can contribute to the improvement of healthcare policies and practices. Material and Methods: A survey was conducted with 556 patients at a urology outpatient clinic between March and June 2023. Patients were asked 23 questions regarding demographics, clinical expectations, and satisfaction factors. Data were analyzed using the chi-square test. Results: The majority of participants were male (68.3%) and had low-income levels (73.7%). Most patients sought examination within 24 hours and expected an examination time of 5-15 minutes. Women's desire to reach their doctors by phone was significantly higher than men's (p=0.004). Higher education correlated with lower dissatisfaction rates even if hospital demands were unmet (p<0.0001). Low-income individuals were more likely to be dissatisfied with their doctors if unsatisfied with general hospital services (p=0.028). Middle-high income individuals were more likely to pay for examination by a preferred academic title physician (p=0.011). Conclusion: Patient expectations vary based on gender, education level, and economic status, significantly influencing satisfaction. Understanding these parameters can guide improvements in healthcare policies and practices.eninfo:eu-repo/semantics/openAccessPatient rightsHospital-patient relationspatient preferencephysician-patient relationsArticle10.5336/urology.2024-10463614242541281523