Survey Study on Patients' Expectations Regarding Health Services Offered at the Urology Outpatient Clinic: A Descriptive Research

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dc.contributor.authorÇetin, Buğra
dc.contributor.authorAvcı, Mustafa Asım
dc.contributor.authorKöse, Mustafa Gökhan
dc.contributor.authorArslan, Burak
dc.contributor.authorÖzdemir, Enver
dc.date.accessioned2025-02-06T18:07:14Z
dc.date.available2025-02-06T18:07:14Z
dc.date.issued2024
dc.departmentAltınbaş Üniversitesien_US
dc.description.abstractObjective: The aim of this study is to determine how patients' expectations of healthcare services and physicians vary based on demographic factors such as gender, education level, and economic status, and to explore the relationship between these expectations and satisfaction. Additionally, it seeks to analyze the levels of dissatisfaction when these expectations are not met and how this information can contribute to the improvement of healthcare policies and practices. Material and Methods: A survey was conducted with 556 patients at a urology outpatient clinic between March and June 2023. Patients were asked 23 questions regarding demographics, clinical expectations, and satisfaction factors. Data were analyzed using the chi-square test. Results: The majority of participants were male (68.3%) and had low-income levels (73.7%). Most patients sought examination within 24 hours and expected an examination time of 5-15 minutes. Women's desire to reach their doctors by phone was significantly higher than men's (p=0.004). Higher education correlated with lower dissatisfaction rates even if hospital demands were unmet (p<0.0001). Low-income individuals were more likely to be dissatisfied with their doctors if unsatisfied with general hospital services (p=0.028). Middle-high income individuals were more likely to pay for examination by a preferred academic title physician (p=0.011). Conclusion: Patient expectations vary based on gender, education level, and economic status, significantly influencing satisfaction. Understanding these parameters can guide improvements in healthcare policies and practices.en_US
dc.identifier.doi10.5336/urology.2024-104636
dc.identifier.endpage54en_US
dc.identifier.issn2587-0483
dc.identifier.issue2en_US
dc.identifier.startpage42en_US
dc.identifier.trdizinid1281523
dc.identifier.urihttps://doi.org/10.5336/urology.2024-104636
dc.identifier.urihttps://search.trdizin.gov.tr/tr/yayin/detay/1281523
dc.identifier.urihttps://hdl.handle.net/20.500.12939/5489
dc.identifier.volume14en_US
dc.indekslendigikaynakTR-Dizin
dc.language.isoenen_US
dc.relation.ispartofJournal of Reconstructive Urologyen_US
dc.relation.publicationcategoryMakale - Ulusal Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.snmzKA_TR-Dizin_20250206
dc.subjectPatient rightsen_US
dc.subjectHospital-patient relationsen_US
dc.subjectpatient preferenceen_US
dc.subjectphysician-patient relationsen_US
dc.titleSurvey Study on Patients' Expectations Regarding Health Services Offered at the Urology Outpatient Clinic: A Descriptive Researchen_US
dc.typeArticleen_US

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